Solerys is a private provider of the Oasys group, mandated by France Travail to deliver support services to job seekers. The invitation to a Solerys appointment is not a suggestion: it is part of the contractual framework of the personalized employment access project (PPAE) and constitutes a follow-up obligation, non-compliance with which triggers a deregistration procedure.
Solerys and the Oasys group: what a provider from outplacement changes
Public articles present Solerys as a mere “training organization.” The reality is more precise. Solerys, with its more than 600 professionals, belongs to the Oasys group, specialized in HR consulting and career support. Its historical core business is corporate outplacement and professional mobility, not training in the classical sense.
This affiliation has a direct consequence on the content of the services offered through France Travail. The methods deployed (skills assessments, repositioning workshops, support for business creation) are derived from protocols designed for transitioning executives. They are standardized, calibrated on indicators of return to employment, and managed by consultants who are employees of the group.
For the job seeker, this means that the contact person is neither a France Travail advisor nor an independent trainer. It is a consultant whose mission is framed by a public contract, with contractual result objectives. This distinction also clarifies the (limited) leeway the consultant has in the face of a request for postponement or adjustment.
To fully understand what Solerys Pôle Emploi is and obligations, one must start from this positioning of a contracted provider.
Obligations of the job seeker in response to a Solerys invitation
Every Solerys invitation has the same legal value as a France Travail invitation. This point generates a lot of misunderstanding, as the letter or message comes from a private organization, which leads some job seekers to consider it optional.
The mechanism is as follows: France Travail prescribes the service and delegates its execution to Solerys. The job seeker is notified, generally by mail or through their personal space. From the date of notification, unjustified absence from the appointment triggers a report to the France Travail reference advisor, who can initiate the deregistration procedure.
What constitutes a justified absence
- A medical leave covering the date of the appointment, submitted on time to France Travail
- A documented job interview (written invitation from the employer), provided that Solerys is informed in advance
- A serious family event (hospitalization of a relative, death), with supporting documents submitted promptly
A simple forgetfulness, a personal scheduling conflict, or a lack of awareness of the invitation are not considered valid reasons. We observe that the majority of deregistrations related to Solerys result from an unread invitation or a letter that arrived during an absence.
Deregistration procedure after a failure related to Solerys
Deregistration is not automatic. France Travail must respect a contradictory procedure before any decision. The job seeker receives a letter informing them of the observed failure and inviting them to provide their observations. This letter sets a deadline for response.
If no response is provided, or if the reasons given are deemed insufficient, the deregistration takes effect. Its duration varies according to the nature of the failure and the job seeker’s history. A first absence from a provider invitation generally results in a one-month deregistration. In case of recurrence, the duration may be extended.
Consequences on unemployment benefits
Deregistration suspends the payment of benefits for its entire duration. Rights are not permanently lost, but the deregistration period is not compensated and does not extend the duration of compensation. In practical terms, one month of deregistration equates to one month without replacement income, with no possibility of recovery.
Re-registration after deregistration is also not immediate. The job seeker must submit a new registration request, which may generate an additional processing delay before the resumption of payments.
Appeal against a deregistration related to Solerys: deadlines and instances
A deregistered job seeker has two avenues of appeal. The first is the administrative appeal to the director of the France Travail agency to which they belong. This appeal must be made in writing, detailing the circumstances of the failure and attaching any supporting documents.
The second avenue involves the regional mediator of France Travail, who can be contacted in parallel or after a refusal of the administrative appeal. The mediator examines the file and issues an opinion, but their decision is not binding.
- The administrative appeal must be filed promptly after notification of the deregistration (there is no strict regulatory deadline, but effectiveness decreases over time)
- The referral to the mediator is done by mail or via the online form on the France Travail website
- As a last resort, a contentious appeal before the administrative court remains possible, but processing times rarely make it relevant for a short deregistration
We recommend always contesting in writing, even in case of doubt about the chances of success. A documented appeal leaves a trace in the file and may weigh in case of future disputes.
Messages and invitations from Solerys: check your France Travail space
A common pitfall concerns the notification of Solerys appointments. The invitation message may arrive by postal mail, email, or directly in the personal space of France Travail. No uniform rule guarantees the channel used, and the provider is not required to send a reminder.
The only effective precaution is to check your personal France Travail space at least twice a week, consulting both messages and the appointment calendar. A Solerys appointment may appear in the calendar without an email notification, depending on the account settings.
The date of the first Solerys appointment is often set within a short period after the prescription. Postponing this appointment requires contacting Solerys directly (and not France Travail) before the scheduled date, explaining the reason. A postponement granted by phone must be confirmed in writing to avoid any future disputes.